Whom Do You Trust?

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When it comes to auto repairs (and many other life situations), the question of who is trustworthy involves two elements: character and competence. An honest person who lacks competence cannot really help you, and a truly honest person will not pretend to have more expertise than his credentials and experience warrant. On the other hand, it does not matter how much skill a person has if he cannot be trusted. In fact, a highly skilled person who lacks integrity is more of a threat than someone who is incompetent.

Last week, Todd Ulrich from Channel 9 News in Orlando did an investigative report on “Buy Here, Pay Here” car lots that prey on unsuspecting customers by selling the same worthless car over and over. The scam is based upon the premise that the customers are quite likely to default on their car loans if the cars are worthless. So the dealer sells a used car at a low price that seems too good to be true. The customer / victim soon learns that the car has a major problem that prevents it from being driven. Without a car to get to work, the buyer is unable to make the payments, so the dealer repossesses it in order to sell it again.

When Todd Ulrich wanted to confirm his suspicions, he took one of the suspicious cars to be checked by a trusted industry expert in Brevard County: Howard Fulton of Cassels Garage. This was an assignment that required a combination of competence and integrity. Todd Ulrich knew what Brevard County residents have known for years: that Cassels Garage is trustworthy and reliable. Fulton confirmed Ulrich’s suspicions, and he confronted the scammers with confidence.

We are proud of Howard Fulton, and we are glad to see that he is recognized by the media as a trusted expert in the field of auto repair. If you are buying a used car and you would like to have it checked out, bring it to Cassels Garage. We’ll be glad to check it out even when the cameras are not rolling.

Cassels Garage in West Melbourne is a family-owned shop that is well equipped to provide routine maintenance on your car. We have been serving Brevard County since 1966.