Have you ever struggled to find a mechanic in the West Melbourne, FL area and wondered if there was a company you could wholeheartedly trust? How can you be sure your mechanic is qualified to handle the job? One way to go about choosing a mechanic is to make sure they are accredited by the Better Business Bureau. This ensures that your choice is being upheld to rigorous standards and can be trusted. At Cassels Garage, we have been a member of the BBB since 2008. We know how important your vehicle is to your family. We also know that you have a variety of businesses to choose from when it comes to car care and maintenance and appreciate your trust. Have you ever wondered why accreditation with the BBB makes a difference? See below to find out.
It is difficult for modern consumers to imagine the perilous marketplace of our world just a little over one hundred years ago. The standard of the day was caveat emptor, or “let the buyer beware.” Consumer protection was one of the 3 C’s of Teddy Roosevelt’s domestic program (along with conservation and control of corporations). When Roosevelt took office, American consumers needed protection. The Jungle by Upton Sinclair described the meat-packing industry in disgusting detail. Hucksters peddled patent medicines purported to cure almost everything that were in fact mostly alcohol and often included opiates. By the time Roosevelt left office in 1909, Congress had passed the Meat Inspection Act and the Pure Food and Drug Act.
The Better Business Bureau was founded in 1912 as a non-profit organization focused on advancing marketplace trust through consumer protection and industry self-regulation. Today the BBB collects and publishes free reviews of over four million businesses. Approximately 400,000 local businesses in North America support the BBB by paying a fee, and in return they are allowed to use the trademarked BBB logo in their advertising. In addition to providing information to consumers, the Better Business Bureau also serves as an intermediary between businesses and their customers when disputes arise. In recent years, the BBB has been able to successfully mediate around three-fourths of the disputes submitted to them.
The Better Business Bureau gives a business rating using the A-F scale like a classroom. The ratings are based on thirteen factors, such as customer complaints and reviews; the size, type and history of the business; and government actions. A point system is used, and the highest possible rating is A+, a score of 97 or higher.
In Brevard Country, Florida, Cassels Garage is an accredited member of the Better Business Bureau. We have earned a rating of A+ from the BBB. At Cassels Garage in West Melbourne, we are ready to help keep your cars in good working condition. We are a family-owned shop well equipped to provide routine maintenance or do major repairs on your car. We have been serving Brevard County since 1966.
The first day of spring was last week, but what does that mean to car owners in Brevard County, Florida? The short answer is that it probably does not mean as much to us as it does to people who live in more extreme climates. Our winter is like their spring, and our spring is like their summer. However, the change of seasons is always a good reminder to attend to routine maintenance.
Unless you do a lot of traveling to the North, Central Floridians do not have to worry about snow chains and such, but we do have to pay attention to antifreeze. Since antifreeze works in both directions, protecting your engine from freezing and from overheating, Floridians rely upon it just as much as our northern neighbors. Of course we are much more likely to face overheating especially now that spring is here. While you are checking your coolant level, it is a good idea to check other fluids like engine oil, transmission fluid, brake fluid and windshield washer fluid.
The rainy season is coming, so it is wise for Central Floridians to check or replace your windshield wipers before you are caught in a thunderstorm. Spring and summer usually offer more opportunities for road trips, so this is a good time to check tire pressure and wheel alignment. It is important to maintain your brakes in safe working order for short commutes as well as lengthier trips, and the change of seasons is a good reminder that it may be time for a checkup.
Although the change of seasons in Florida does not mean great fluctuations in temperature, even moderate temperature changes can put extra pressure on belts and hoses, so this is a good time to check or replace them. Batteries, plugs and wires could use similar attention to avoid unpleasant surprises on the highway.
At Cassels Garage in West Melbourne, we are ready to help keep your cars in good working condition. We are a family-owned shop well equipped to provide routine maintenance or do major repairs on your car. We have been serving Brevard County since 1966.
Your vehicle is in tiptop shape thanks to a check-in with Cassels Garage. The bags are packed for a quick weekend getaway and everyone is looking forward to it. Nestled comfortably in the seats, your family is ready to go. Then, out come the cell phones. Does this scene sound familiar to you?
Driver: “Wow! That’s beautiful.”
Passenger: “I need to put my phone down. I am missing out.”
This happens to us on almost every road trip of any length including every time we drive on the causeway over the Intracoastal Waterway. Road trips through or from Brevard County, Florida offer lots of natural beauty to enjoy, but often we are too busy to notice.
When you wake up in the morning, you never know what the day will bring. An unexpected call from Howard changed a lot of things that day. He had a 2005 Dodge Grand Caravan, with only 14,000 miles, single owner and it was equipped with an electric wheelchair ramp and lowered floors. Considering we had a 2000 full size Chevy van, extended roof, 98,000 miles and a hydraulic lift, we were thrilled. Upon further investigation, the van was being sold by a son whose father had recently passed away.
That son had been the youth counselor to my disabled daughter as she was growing up, so the idea that she could get and make good use of his father’s van made the sale more tolerable in his sadness. The deal was made and after new tires, a major detailing and paint job, my daughter’s new vehicle was road worthy.
Howard has serviced both families’ cars for many years and his insight and advise on this sale/purchase was invaluable. The subsequent picture says it all because, “that’s how she rolls!”