Have you ever struggled to find a mechanic in the West Melbourne, FL area and wondered if there was a company you could wholeheartedly trust? How can you be sure your mechanic is qualified to handle the job? One way to go about choosing a mechanic is to make sure they are accredited by the Better Business Bureau. This ensures that your choice is being upheld to rigorous standards and can be trusted. At Cassels Garage, we have been a member of the BBB since 2008. We know how important your vehicle is to your family. We also know that you have a variety of businesses to choose from when it comes to car care and maintenance and appreciate your trust. Have you ever wondered why accreditation with the BBB makes a difference? See below to find out.

It is difficult for modern consumers to imagine the perilous marketplace of our world just a little over one hundred years ago. The standard of the day was caveat emptor, or “let the buyer beware.” Consumer protection was one of the 3 C’s of Teddy Roosevelt’s domestic program (along with conservation and control of corporations). When Roosevelt took office, American consumers needed protection. The Jungle by Upton Sinclair described the meat-packing industry in disgusting detail. Hucksters peddled patent medicines purported to cure almost everything that were in fact mostly alcohol and often included opiates. By the time Roosevelt left office in 1909, Congress had passed the Meat Inspection Act and the Pure Food and Drug Act.

The Better Business Bureau was founded in 1912 as a non-profit organization focused on advancing marketplace trust through consumer protection and industry self-regulation. Today the BBB collects and publishes free reviews of over four million businesses. Approximately 400,000 local businesses in North America support the BBB by paying a fee, and in return they are allowed to use the trademarked BBB logo in their advertising. In addition to providing information to consumers, the Better Business Bureau also serves as an intermediary between businesses and their customers when disputes arise. In recent years, the BBB has been able to successfully mediate around three-fourths of the disputes submitted to them.

The Better Business Bureau gives a business rating using the A-F scale like a classroom. The ratings are based on thirteen factors, such as customer complaints and reviews; the size, type and history of the business; and government actions. A point system is used, and the highest possible rating is A+, a score of 97 or higher.

In Brevard Country, Florida, Cassels Garage is an accredited member of the Better Business Bureau. We have earned a rating of A+ from the BBB. At Cassels Garage in West Melbourne, we are ready to help keep your cars in good working condition. We are a family-owned shop well equipped to provide routine maintenance or do major repairs on your car. We have been serving Brevard County since 1966.