Cassels Garage

Does Your Mechanic Know Your Name?

Published on September 17, 2015
Do You Know Your Mechanic

[vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text]In the 80’s television series “Cheers”, the setting was a bar where “everybody knows your name.” People who actually went to bars rather than just watching them on television noticed that this bar was improbably bright and upbeat, but the theme song resonated with viewers because it touched a nerve.

Since the Industrial Revolution, the modern world has had a love/hate relationship with machines. Charlie Chaplin tapped into our fears in his film “Modern Times,” and Lucille Ball’s iconic assembly line scene in “I Love Lucy” made us laugh because it echoed reality.

Our culture has a number of challenges that leave consumers feeling smaller. A traffic jam, an encounter with your health insurance provider, a call to the technical support department or a visit to the Department of Motor Vehicles can all leave you feeling less than grateful for the blessings of modern technology.

The frustrated American is a common Hollywood theme, portrayed by Michael Douglas in “Falling Down,” or Denzel Washington in “John Q.” Consumer backlash has taken a variety of forms, but one common theme is a preference for smaller, local, independent shops rather than national chains.

Can you imagine a consumer experience that allows you to drive home feeling stronger rather than weaker? Offering attentive customer service from a smaller local shop is not a trendy new idea for Cassels Garage. We have been a family-owned business serving West Melbourne, Florida for decades.

Our technicians are highly trained and use the best diagnostic equipment, but we also offer an extra personal touch. It might be going the extra mile to diagnose that hard to discover problem. Although we specialize in cars and trucks, we have been known to tackle a faulty starter on a riding lawn mower or even a stubborn cap on a new can of hair spray. Where else can you find service like that?

Cassels Garage in West Melbourne, Florida is a family-owned shop that is well equipped to perform major repairs or provide routine maintenance on your car. The team at Cassels has been serving Brevard County since 1966.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

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