Cassels is an A+ Rated BBB Member

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Have you ever struggled to find a mechanic in the West Melbourne, FL area and wondered if there was a company you could wholeheartedly trust? How can you be sure your mechanic is qualified to handle the job? One way to go about choosing a mechanic is to make sure they are accredited by the Better Business Bureau. This ensures that your choice is being upheld to rigorous standards and can be trusted. At Cassels Garage, we have been a member of the BBB since 2008. We know how important your vehicle is to your family. We also know that you have a variety of businesses to choose from when it comes to car care and maintenance and appreciate your trust. Have you ever wondered why accreditation with the BBB makes a difference? See below to find out.

It is difficult for modern consumers to imagine the perilous marketplace of our world just a little over one hundred years ago. The standard of the day was caveat emptor, or “let the buyer beware.” Consumer protection was one of the 3 C’s of Teddy Roosevelt’s domestic program (along with conservation and control of corporations). When Roosevelt took office, American consumers needed protection. The Jungle by Upton Sinclair described the meat-packing industry in disgusting detail. Hucksters peddled patent medicines purported to cure almost everything that were in fact mostly alcohol and often included opiates. By the time Roosevelt left office in 1909, Congress had passed the Meat Inspection Act and the Pure Food and Drug Act.

The Better Business Bureau was founded in 1912 as a non-profit organization focused on advancing marketplace trust through consumer protection and industry self-regulation. Today the BBB collects and publishes free reviews of over four million businesses. Approximately 400,000 local businesses in North America support the BBB by paying a fee, and in return they are allowed to use the trademarked BBB logo in their advertising. In addition to providing information to consumers, the Better Business Bureau also serves as an intermediary between businesses and their customers when disputes arise. In recent years, the BBB has been able to successfully mediate around three-fourths of the disputes submitted to them.

The Better Business Bureau gives a business rating using the A-F scale like a classroom. The ratings are based on thirteen factors, such as customer complaints and reviews; the size, type and history of the business; and government actions. A point system is used, and the highest possible rating is A+, a score of 97 or higher.

In Brevard Country, Florida, Cassels Garage is an accredited member of the Better Business Bureau. We have earned a rating of A+ from the BBB. At Cassels Garage in West Melbourne, we are ready to help keep your cars in good working condition. We are a family-owned shop well equipped to provide routine maintenance or do major repairs on your car. We have been serving Brevard County since 1966.

Travel the Blue Highways

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Here is a recommendation for all of you who find yourselves making the same road trip over and over for years: Vary your route, and see more of the world. In 1982, William Least Heat Moon published a travelogue titled Blue Highways in which he encouraged road trippers to get off of the interstate highways and literally take the roads less traveled.

My wife and I moved eight hours away from her parents and her extended family over twenty years ago. Since then we have made over fifty road trips back and forth to visit our family. For way too long, we stuck to the same route, the fastest one we could find. However, several years ago we embraced a dramatic change in our attitudes toward these trips. We decided that the vacation could start once we pulled out of our driveway rather than when we arrived at our destination.

At first, we took small steps toward enjoying the journey on the way to the destination. We started by taking time to enjoy a nice meal at a restaurant with a server rather than just grabbing the fastest food we could find. We found that routine to be a nice break in the trip that did not add too much time to the trip.

About five years ago, we took our explorations a step farther. We determined to “add to our collection” at least one new place every time we made the trip to see family. Usually our destinations are within an hour of the interstate, and we will spend anywhere from one to three hours exploring before we get back on the road to our ultimate destination. Sometimes we will just pick a new town and walk through downtown looking for an interesting restaurant. We have also taken trolley tours and toured forts on these side trips.

One of the grand things about having family so far away has been our ability to create memories along the way. We have discovered incredibly unique places all by taking a chance and getting off the road. One memory none of us ever wants to deal with is a breakdown on the side of a country road. The vehicle you take on your road trips undoubtedly plays a role in the kinds of experiences you will have along the way to your destination. It is always wise to make sure your car is ready to handle the journey.

At Cassels Garage in West Melbourne, we will be glad to give your vehicle a checkup before your next road trip. We are a family-owned shop well equipped to provide routine maintenance or do major repairs on your car. We have been serving Brevard County since 1966.

Fleet Management Strategies for Individual Owners

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Fleet Management Strategies

Managers of vehicle fleets have to adopt efficient strategies in order to properly care for the resources that have been entrusted to them. The advantages of proactive maintenance and the cost of neglect are all magnified if you are responsible for many vehicles. Fleet managers adopt best practices because they are indeed better than the alternatives. Would it make sense for the manager of a family’s fleet of two or three cars to adopt some of the same practices?

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Does Your Mechanic Know Your Name?

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Do You Know Your Mechanic

In the 80’s television series “Cheers”, the setting was a bar where “everybody knows your name.” People who actually went to bars rather than just watching them on television noticed that this bar was improbably bright and upbeat, but the theme song resonated with viewers because it touched a nerve.

Since the Industrial Revolution, the modern world has had a love/hate relationship with machines. Charlie Chaplin tapped into our fears in his film “Modern Times,” and Lucille Ball’s iconic assembly line scene in “I Love Lucy” made us laugh because it echoed reality.

Our culture has a number of challenges that leave consumers feeling smaller. A traffic jam, an encounter with your health insurance provider, a call to the technical support department or a visit to the Department of Motor Vehicles can all leave you feeling less than grateful for the blessings of modern technology.

The frustrated American is a common Hollywood theme, portrayed by Michael Douglas in “Falling Down,” or Denzel Washington in “John Q.” Consumer backlash has taken a variety of forms, but one common theme is a preference for smaller, local, independent shops rather than national chains.

Can you imagine a consumer experience that allows you to drive home feeling stronger rather than weaker? Offering attentive customer service from a smaller local shop is not a trendy new idea for Cassels Garage. We have been a family-owned business serving West Melbourne, Florida for decades.

Our technicians are highly trained and use the best diagnostic equipment, but we also offer an extra personal touch. It might be going the extra mile to diagnose that hard to discover problem. Although we specialize in cars and trucks, we have been known to tackle a faulty starter on a riding lawn mower or even a stubborn cap on a new can of hair spray. Where else can you find service like that?

Cassels Garage in West Melbourne, Florida is a family-owned shop that is well equipped to perform major repairs or provide routine maintenance on your car. The team at Cassels has been serving Brevard County since 1966.

Is Your Car Ready For Summer?

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Is Your Car Ready For Summer

One of the advantages of moving to Florida is that it’s no longer necessary to winterize your vehicle. However, it is a good idea to take some steps to prepare for summer. It is hot everywhere along the Eastern Seaboard in the summer months, but our frequent severe thunderstorms add an extra element of drama to driving in Brevard County.

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Don’t Let Car Dealerships Scare You

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Car Dealerships

At Cassels Garage we hear the same stories over and over from our valued customers regarding pressure from car dealerships. It sounds so wonderful when the new car salesman first says it: “Free oil changes for life.” The new car buyer dreams of expense-free maintenance, but of course oil changes are not the only maintenance your car will need.

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